Customer Service
We're here to help! Find answers to your questions below
Frequently Asked Questions
Shipping & Delivery
What are your shipping times?
We typically process and ship orders within 1-2 business days. Delivery times vary based on your location, typically 3-7 business days within the continental United States. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check your cart to see if you qualify for free shipping. Shipping costs are calculated at checkout based on your location and order size.
Do you ship internationally?
Currently, we ship within the United States. If you're interested in international shipping, please contact us and we'll see what we can arrange.
Orders & Returns
What is your return policy?
We do not offer returns or exchanges. As a food manufacturer, we cannot accept product returns once they have left our facility. Buyer shall inspect Products upon delivery and shall give written notice specifying any non-conformance within five (5) days following delivery. If you are unhappy with your order, please email orders@ggranola.com, and we will work to find a resolution to the problem.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also check your order status by logging into your account and visiting the Orders section.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we cannot cancel it. Please email orders@ggranola.com as soon as possible if you need assistance.
Products
Do you have allergen information?
Our products are made in a facility that processes peanuts, tree nuts, sesame, and soy. If you have specific concerns, please contact us directly. If you have specific concerns, please contact us directly.
How should I store my granola?
For best freshness, store your granola in a cool, dry place. Once opened, keep it sealed tightly. Our granola stays fresh for several months when stored properly.
Are your products organic?
We use high-quality, natural ingredients in all our products. Specific certifications and ingredient details are listed on each product page.
Wholesale & Business
Do you offer wholesale pricing?
Yes! We work with retailers, cafes, and other businesses. Create a wholesale account to access special pricing and benefits.
Apply for Wholesale Account →What are the benefits of a wholesale account?
Wholesale accounts receive special pricing, dedicated support, flexible payment terms, and access to bulk ordering options. Perfect for retailers, cafes, and food service businesses.
Account & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through our encrypted payment system.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing. We never store your full payment information on our servers.
How do I update my account information?
You can update your account information, including shipping addresses and payment methods, by logging into your account and visiting the Profile section.
Still Have Questions?
Can't find what you're looking for? Our customer service team is here to help. Reach out to us and we'll get back to you as soon as possible.